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The course of a meeting is determined before the group gathers, when the organizer sends
invitations that include time, place, and agenda. To some extent, the format of
a meeting determines the substance. Meeting organizers who take these
responsibilities seriously will have an easier time leading a successful
meeting.
Setting an
agenda
One of the most important aspects of a well-managed meeting is a
carefully conceived agenda. Preparing an agenda isn't just a protocol, it's an
occasion to think about the purpose of the meeting and the desired outcomes.
Giving structure to the conversation helps ensure that the time is managed
effectively and that at the end of the meeting, the group has made good
decisions and is ready to accomplish its next steps.
Many meeting
organizers prepare two agendas: one is distributed to guests, and the other is
the organizer's key to keeping the meeting on track. The public agenda lists
topics, speakers, and allotted time. The organizer's agenda also lists the
things that must be covered before people leave the meeting. As the meeting
ends, people should be aware of their next steps, that is, the work to be
accomplished before the next meeting.
Although a well
constructed meeting can result in a lot of work getting done, it's important to
set reasonable goals for one gathering. The objectives should be achievable in
the time allowed. Be realistic when determining how long the meeting should be,
and take comfort and attention spans into account. Most people can't give their
undivided attention longer than an hour and a half without a break.
Right place,
right time
The choice of time and place is also important for ensuring
that the meeting is a success. For example, the room should be the right size to
accommodate the number of guests. If the room is too big or too formal, or too
small and crowded, those who attend could become distracted. If clients will
also attend, the nature of the meeting should suggest whether it's better to
hold the meeting in house, on site at the client's offices, or at a neutral
third location.
Choose a time of
day appropriate to what's being accomplished. If the meeting ties together
people in remote locations through technology, take time zones into account. For
example, first thing in the morning is a great time for department meetings if
one of the goals is to get the day off to a good start; but it may not be a good
time for a brainstorming session unless you provide plenty of coffee and
doughnuts. Conversely, Friday afternoon may be a perfect time to ask people to
let ideas flow freely, but it may be more difficult to reach decisions just
before the weekend.
It's better to
allow time between the end of one meeting and the start of another, unless the
guest lists are more or less identical. If one meeting runs longer than
scheduled, or even exactly as long as scheduled, the guests are likely to need a
break in between.
Sending
invitations
Meeting software makes it easy to send an invitation and an
agenda to everyone on the list quickly and conveniently. It puts the meeting on
your guests' calendars and can be set to remind them of the meeting. And it
makes it possible for your guests to retrieve the agenda and handouts before
they come to the meeting. Some meeting software can even determine whether
guests have conflicts to help you reschedule. Unfortunately, not all
organizations have meeting software, and if some guests work at remote
locations, meeting software may not be sufficient.
Give your guests
about a week's notice for an in-house meeting, if possible, sending the
invitation via email or paper. Emergency meetings usually must be called on
short notice, and may not need a written invitation. More formal meetings
require written invitations and two to four weeks' notice, or two weeks longer
if guests are traveling. Meetings of the board of directors or the shareholders
may call for formal, printed invitations.
The invitation
should include an agenda, a list of those expected to attend, and the contact
information and deadline for the reply. Expect your guests to send a reply to a
meeting invitation as soon as they know whether they're available. Track them
down if necessary. If resources permit, call the guests one day before the
meeting to confirm date and time, and to make sure they received the
handouts.
- Jo Schlegel,
Editor-in-Chief
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